FAQ

Discover our products
Explore augustus.store to browse the latest collections for both women and men. Our easy-to-navigate website allows you to browse the latest trends and classic staples with ease. If you’re looking for something specific, use our intuitive search feature to filter products by keywords, categories, or styles.

Shop online
To shop online, simply add products to your shopping bag and proceed to checkout. You can place an order as a guest or register during checkout. Registering streamlines the process for future purchases.

Can I place an order without registering?
Yes, you can check out as a guest.

How long will it take to receive my order?
Preparation takes 1-3 business days. Delivery times vary by location:

• Domestic Orders (Netherlands): Shipped and delivered within 5 business days.
• International Orders: Once shipped, you will receive an email with tracking information. 

Size guide
To ensure the perfect fit, visit the product page and click on the link to our detailed size guide. Our size chart helps you match online sizes to your usual fit, with options ranging from S to XL.

How can I track my order?
Tracking information will be emailed to you once your order has shipped. You can also view order details in the 'Track My Order' section or under 'My Account' if you're logged in.

Can I change the delivery address?
If your order has not yet shipped, then we should be able to update your address. Please contact us support@augustus.store.

Refund
If you're not completely satisfied, you can request a refund within 30 days of placing your order. Once we receive and verify your return, we will issue a refund. You’ll receive a confirmation email, and the refund will be processed on the same day. It will be issued through our payment gateway and may take a few working days to complete.

How can I get a refund for my order?
Email us at support@augustus.store with your order number and the items you wish to return or exchange.

Account
Creating an account is quick and easy. Create an account to enjoy:

• Saving favourite products
• Storing address and payment preferences for faster checkout
• Viewing order details and tracking delivery

Subscribing to augustus.store
Manage your newsletter preferences easily. We promise not to spam you. Subscribe to our newsletter to receive:

• Personalized suggestions and exclusive content
• Updates on new arrivals, upcoming collections, and special offers

Forgot your password? 
Find the password reset link on the login page. We will email you instructions to create a new password and regain access to your account.